Michelle Sawh

Manager, Service Delivery, Markham Public Library

Michelle has an Honours Bachelor of Arts and a Master of Information degree, and a Teaching Certificate. In addition, she has a Certificate in Public Library Leadership from the Canadian Urban Libraries Council. Before joining MPL, Michelle worked for 10 years in the private sector, at TD Financing Services (now TD Auto Finance). At TDFS, Michelle was the National Manager of Customer Service, responsible for the operations of three very busy Canadian contact centres. At MPL, Michelle is responsible for all public, technical and virtual services departments. In both of these roles, at TDFS and MPL, Michelle has relied heavily on data and on evidence-based decision making in order to achieve the strategic goals of the organization.

Michelle's Sessions

Data-Driven Collections & Patron Management: The New Library Science

Auditorium B
It’s 2019. Do you know what your local library is doing with data? Panelists from major Canadian library systems will share their latest data-driven initiatives that are revolutionizing collections and patron management to increase efficiencies, insights, and opportunities. BookNet’s Monique Mongeon will speak to the role BNC LibraryData will play in the aggregation and analysis […]